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When buying an electric scooter, many riders focus on performance specs, range, and price. But experienced owners know that one factor often matters just as much—the warranty.

A clear and realistic warranty is not about promising that nothing will ever go wrong. It is about defining responsibility, coverage, and process when something does go wrong. For riders considering Arwibon scooters, understanding the warranty before purchase is a key part of making a confident decision.

This guide explains how the Arwibon scooter warranty works, what is typically covered, what is not, how to submit a support request efficiently, and the responsibility boundaries every buyer should understand.

Why Warranty Terms Matter When Buying an Electric Scooter

Electric scooters are mechanical and electrical systems used in unpredictable environments. No matter how well designed, wear, damage, and misuse can occur.

A good warranty:

• Protects riders from manufacturing defects

• Defines fair responsibility

• Provides a clear support path

A vague or overly broad warranty often leads to confusion and frustration later.

Warranty Is Not Insurance

One of the most common misunderstandings is treating a warranty like insurance. A warranty does not cover:

• All damage

• All wear

• All accidents

Instead, it covers defects related to manufacturing or materials under normal use.

Understanding this distinction helps riders avoid unrealistic expectations.

What Arwibon Warranty Typically Covers

Arwibon’s warranty structure is designed to align with how scooters are actually used. Coverage focuses on core components, not consumables.

Structural Components

Structural coverage typically applies to:

• Frame and deck

• Stem and load-bearing joints

• Welds under normal riding conditions

This coverage addresses defects in materials or manufacturing—not damage caused by crashes or misuse.

Electrical System Components

Electrical coverage generally includes:

• Motor-related manufacturing defects

• Controller faults under normal operation

• Wiring or connector issues not caused by external damage

Electrical components are evaluated carefully to determine whether an issue is defect-related or usage-related.

Key Functional Parts

Certain key components may be covered if failure occurs under normal use and within the warranty period. Exact terms depend on the official policy published on the Arwibon website.

Important: Always refer to the current warranty policy on arwibonscooter.com, as coverage terms may vary by model and region.

What Is Not Covered Under Warranty (Common Scenarios)

Understanding what is not covered is just as important as knowing what is.

Normal Wear and Tear

The following are considered consumables and are not covered:

• Tires

• Brake pads

• Grips and cables

• Bearings over time

These parts wear out naturally with use and are expected maintenance items.

Misuse or Improper Use

Warranty does not cover damage caused by:

• Exceeding weight limits

• Aggressive riding or stunts

• Riding in unsafe conditions (deep water, extreme environments)

Scooters are designed for specific use cases. Using them outside those boundaries increases risk and voids coverage.

Unauthorized Modifications

Modifying components such as:

• Electrical systems

• Controllers

• Structural parts

can void warranty coverage. Modifications make it impossible to verify original design integrity.

External Damage

Damage caused by:

• Collisions

• Drops

• Improper transport

• Environmental exposure

is not considered a manufacturing defect and is therefore not covered.

How to Submit an After-Sales Request Efficiently

One of the biggest factors affecting resolution speed is information quality.

What to Prepare Before Contacting Support

To help after-sales support evaluate your case quickly, prepare:

1. Model name and purchase date

2. Order number or proof of purchase

3. Clear description of the issue

4. Photos of the affected area

5. Short videos if behavior-related

This allows support to determine whether the issue falls under warranty and what solution is appropriate.

Why Photos and Videos Matter

Visual evidence helps support:

• Distinguish defect vs damage

• Avoid unnecessary back-and-forth

• Recommend the correct solution

Clear documentation benefits both the rider and the support team.

Five Responsibility Boundaries Every Buyer Must Understand

Before purchasing, every rider should understand these five responsibility boundaries.

1. Setup Responsibility

Final inspection after delivery is the rider’s responsibility. Shipping variables require checks before riding.

2. Maintenance Responsibility

Routine maintenance—tire pressure, brake checks, fastener tightening—is part of ownership, not warranty.

3. Usage Responsibility

Riding within design limits (weight, terrain, weather) is essential for coverage eligibility.

4. Reporting Responsibility

Issues should be reported early. Continuing to ride through problems can worsen damage and affect coverage decisions.

5. Modification Responsibility

Any unauthorized modification shifts responsibility to the owner.

Understanding these boundaries prevents most warranty disputes.

Why Clear Warranty Boundaries Benefit Riders

Clear boundaries:

• Reduce misunderstandings

• Speed up legitimate claims

• Encourage responsible use

• Build long-term trust

Overly vague warranties often lead to frustration on both sides.

Arwibon’s approach aims to be transparent, realistic, and fair.

Warranty and Long-Term Ownership Go Together

A warranty is one part of a larger ownership system that includes:

• Manuals and setup guides

• Maintenance education

• After-sales communication

Riders who understand warranty terms tend to:

• Maintain scooters better

• Report issues earlier

• Experience fewer disputes

 Warranty Is About Clarity, Not Promises

A strong warranty does not promise perfection. It promises process, fairness, and accountability.

By clearly defining what is covered, what is not, and how support works, Arwibon scooters aim to give riders confidence—not confusion.

Before purchasing any electric scooter, take the time to read and understand the warranty. It’s one of the most important documents you’ll never regret reading.